FREQUENTLY ASKED QUESTIONS
FAQS
How can I contact Gloxxy?
You can reach us at team@gloxxy.com, and our support team will be happy to assist you!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
Our products ship from our fulfillment center located in United States and Hong Kong.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
Will I be charged customs and taxes?
Our prices are tax-free in USD, but your order may be subject to customs duties and taxes depending on your country’s regulations. These charges are your responsibility and must be paid upon delivery.
What if I receive a defective, incorrect, or damaged item?
Please email us with your order number, photos of the item, and a description of the issue, and we will resolve it as soon as possible.
Can I change or cancel my order?
We process orders quickly, so if you need to make changes or cancel your order, you must contact us within 12 hours of placing it. After this period, your order will be processed, but you can return it once received for a full refund.
When will my order be processed?
Orders are processed within 1-3 business days (Monday–Friday). Please allow additional time during holidays or promotional periods.
How long will it take to receive my order?
Due to high demand, orders typically take 1 to 3 weeks to arrive.
What if I don’t receive my order?
If your order has not arrived within 30 days of shipping, please contact us for a full refund or replacement.
How do I return an item?
Contact us at team@gloxxy.com, and we will provide you with return instructions.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned item or approve your cancellation request. Please check with your bank or card issuer for any processing delays.
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